Legal
Returns & Refunds
Refund and cancellation rules for Marketing print, apparel, and digital services.
Draft structure only. Final legal wording is not confirmed and must be approved before launch.
Custom Marketing work (draft)
Because Marketing products are custom-produced, changes and cancellations may become limited after proof approval and once production begins.
Before proof approval, customers may request changes or cancellation; any refund may deduct nonrecoverable costs already incurred.
After approve-for-production, cancellation and changes are not guaranteed. If production has not actually started, DM Media may still accommodate a request at its discretion.
Verified production defects are reviewed for an appropriate remedy (generally reprint/replacement, account credit, partial refund, or full refund as determined by DM Media).
Production concerns should be reported within 7 calendar days of delivery with supporting information or photos where applicable.
Damage after successful delivery is not automatically a production defect.
Attorney-approved refund and cancellation language must replace this draft before launch.
Customer-approved artwork vs production defect (draft)
Issues present in an approved proof (for example wrong phone number, typo, incorrect QR code, or wrong date supplied by the customer) are treated as customer-approved artwork issues.
Production defects include incorrect artwork printed, major cutting error, significant printing defect, wrong quantity, physical damage before fulfillment, or a result materially inconsistent with approved specifications.